Ebbetts Pass Visitors Center & Bear's Lair Inn at 830 California 4, Arnold, CA 95223

Contacts

Address:
830 California 4, Arnold, CA 95223
Get directions

Phone number:
+1 209-795-1882

Website:
epvc.org

Categories:
Establishment   Lodging   Art gallery   Travel agency  

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Reviews

• Salvatore Tavormina
  ★ ☆ ☆ ☆ ☆
  BEWARE OF THEIR CANCELLATION POLICY! I really regret booking a room at Bear's Lair. When I made a reservation for 1 night, the charges were listed as $100 per night, plus 6% tax, plus a $15 service charge (described on airbnb as a room cleaning fee.) In addition, the cost of cancelling my reservation was listed as $0 if cancelled 7 days or more before date of arrival, and $100 if less than 7 days before date of arrival. Unfortunately, 2 days before our scheduled arrival I came down with a severe cold and was forced to cancel. Even though I was sick, I expected to pay the $100 cancellation fee since those were the conditions I agreed to. However, I was totally shocked when I received my credit card statement with a charge for $121. Not only did they charge me for the room, but they charged me the cleaning fee as well. The idea that they would charge a cleaning fee for a room that was never used seems totally unreasonable. Because I never used the room, the owners had no expense for utilities, washing sheets and blankets, or cleaning the room. I understand that they did not want to lose any money due to the cancellation, but to make an extra profit off of my illness really irked me. I contacted them several times, but they absolutely refused to refund the $15 service charge. Although I plan to rebook my trip to Arnold, I definitely won't be staying here. There are plenty of other places that have a more reasonable cancellation policy.

Photos

Nearest businesses

•  

  Ebbetts Pass Fire District

  Establishment, Fire station

  1037 Blagen Road, Arnold, CA 95223

  +1 209-795-1646

  epfd.org
• Giant Burger

  Establishment, Food

  846 California 4, Arnold, CA 95223

  +1 209-795-1594

  Open now: Until 07:00pm
• XFINITYStore

  Establishment

  1116 Dunbar Road, Arnold, CA 95223

  +1 209-643-4796

  xfinity.com

  Closed now: Until 07:00am tomorrow
• Arnold Pet Clinic

  Establishment, Veterinary care

  1114 Blagen Road, Arnold, CA 95223

  +1 209-795-4471
• Sonora Solar Systems Inc

  Establishment, General contractor

  900 Blagen Road, Arnold, CA 95223

  +1 209-795-0110
• Arnold Post Office

  Establishment, Bus station, Transit station

  Arnold, Arnold, CA 95223